Apple has announced a replacement program for the Smart Battery Case (genuine battery case) for iPhone XS, iPhone XS Max and iPhone XR. Some of these have been identified as having potential charging problems and will be eligible for a free replacement if eligible.
It is said that this issue is only related to charging and is not a safety issue. According to the official release, eligible Smart Battery Cases may show one or both of the following symptoms:
- Smart Battery Case does not charge when connected to power (or only intermittently).
- iPhone does not charge from Smart Battery Case (or only intermittently).
It is said that this problem has been confirmed for products manufactured between January and October 2019. Smart Battery Cases eligible for this program will be replaced free of charge by Apple or an Apple Authorized Service Provider.
The target Smart Battery Case models are as follows. Smart Battery Cases other than these models are not eligible for this program.
The exchange process involves one of the following steps: In addition, during the procedure, it is said that the Smart Battery Case will be inspected on the actual machine and verified again whether it is eligible for this program.
- Apple Authorized Service Provider:HereFind an authorized service provider near you.
- Apple Store Retail Store: In advanceHerePlease make a reservation from.
Also, this global program does not extend the normal warranty period of the Smart Battery Case. Applies to eligible products for two years from the original retail date.
If you have any questions or need help,Apple official supportPlease contact
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