Due to the problem that inappropriate responses by docomo shop clerks were spreading on Twitter, NTT Docomo released a press release on January 10apologyDid.
According to NTT DoCoMo, the apology was posted on January 8 for the following post spread on Twitter: In addition, it is said that the applicable docomo Shop was operated by an agency, not a directly managed store.
When an acquaintance went to change the mobile phone model, the sales instructions from the manager were missing in the documents.
Content is too bad. pic.twitter.com/VrdeFvrMOq
— Teruki Masumoto (@tide_watcher) January 8, 2020
The full text of the apology is as follows:
We apologize and apologize for any inappropriate response that insults the customer, as reported in the press, and made the customer uncomfortable. DOCOMO will take this situation seriously, conduct a thorough investigation of the cause, and take immediate measures to prevent recurrence.
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