Former moderator sues YouTube–PTSD develops in unpleasant video review

A former content moderator woman sued YouTube under the umbrella of Google. He complains that he has developed symptoms associated with depression and post-traumatic stress disorder [PTSD] by repeatedly watching videos of unpleasant content such as decapitation and child abuse.


Courtesy: Angela Lang / CNET

The complaint filed with the California Superior Court on September 21, US time, states: "Plaintiffs have sleep disorders and have horrific nightmares when they sleep. Even when they try to sleep at night, the videos they watched before are often played in their heads and lie awake." In addition, he was unable to stay in the crowd for fear of shooting guns, and was sometimes hit by a panic attack, and he lost his friends from such anxiety. In addition, it has become difficult to be near the child, and he is now afraid to have a child himself.

The class action complaint alleges that YouTube violated California law by not providing content moderators with a safe workplace and not taking sufficient steps to protect their mental health. .. According to the complaint, YouTube is "chronically understaffed" and moderators are reviewing raw video content for more than four hours a day. Workers are required to screen "100-300 pieces of content per day with a false positive rate of 2-5%", which creates stress and increases the risk of moderators having mental trauma from work. It is said that it is.

The anonymous former moderator sued this time is seeking treatment, compensation for trauma suffered, and the creation of a YouTube-funded medical observation program to test, diagnose, and treat content moderators.

This former moderator worked at the YouTube office in Austin, Texas from January 2018 to August 2019 through the staffing agency Collabera. According to the complaint, the plaintiff suffered from the trauma that resulted from the job and was treated at his own expense.

US CNET asked Collabera and YouTube for comment, but no response was obtained.

This article is from overseas CBS InteractivearticleWas edited by Asahi Interactive for Japan.

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