On February 25, LINE and the LINE Group announced the measures they are taking and the business response policies for the designated infectious disease "new coronavirus infection [COVID-19]."
In response to a request from the Ministry of Health, Labor and Welfare, LINE as a messaging service opened an official account for the “ New Coronavirus Infectious Disease Information Ministry of Health, Labor and Welfare '' LINE. It is said that LINE official account has been opened.
On the service side, LINE NEWS updates the status of outbreaks in Japan and overseas in real time. Information on prevention, countermeasures, and consultation counters is also listed. In addition, LINE Healthcare will provide a “smartphone consultation with doctors” that allows free consultation with doctors on new coronavirus infectious disease information under the Ministry of Health, Labor and Welfare account. LINE Research also conducts surveys on the current situation, concerns, and desired information.
Within the LINE Group, an internal response headquarters has been established by a business continuity plan execution organization centered on management members including the CEO, risk management personnel, industrial physicians, and personnel and general affairs personnel. Gather information, consider what action the company should take, and instruct employees. In addition, we will consider measures to reduce the risk of infection of employees and maintain business continuity at each location of each Group company globally, and establish a system for sharing information between groups.
The Internal Response Headquarters has formulated a response policy according to the government-sponsored infection spread stage and shared it with all employees so that employees can take appropriate measures. In addition, the company will thoroughly control infection and control physical conditions, such as temperature measurement, wearing a mask, and disinfecting alcohol with fingers. In addition, employees who have a fever of 37.5 degrees or higher will be given a special leave, and will stop working. In addition to prohibiting employees from traveling in and out of Japan for a certain period of time, employees returning from China and South Korea [Daegu Metropolitan City and Gyeongsangbuk-do] based on overseas travel safety information of the Ministry of Foreign Affairs Instructs you to work from home for 14 days in principle. In addition, all domestic bases will stop accepting customers.
Furthermore, a flextime system has been introduced for all employees. Recommend leaving and leaving work during the rush hour [Employees select working hours between 7:00 and 22:00 and work at core time from 11:00 to 16:00]. For those employees who prefer, they can also choose to work from home. The policy of hosting events, conferences and trainings with a large number of participants will be canceled, postponed, or changed to online. The company will cease participation in events, conferences, and trainings hosted by companies other than the company, and will change job interviews to online interviews.
Each event targets events scheduled to be held and participated by March 6. Various measures are also scheduled for March 6, and the deadline may be extended depending on the convergence of the situation.