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Sony subsidiary pays approximately 270 million yen for violating consumer law. "Misleading Expressions" About Game Refunds-Engadget Japan

Engadget Japan

The Australian Committee on Competition and Consumers (ACCC/Japan's Fair Trade Commission) has received $3.5 million in federal court from Sony Interactive Entertainment Europe (Sony Europe) for violating consumer law (ACL). It has been ordered to pay a fine of 270 million yen.

In May 2019, ACCC sued Sony Europe. Four consumers claiming to have bought a defective PlayStation game told a customer service representative that no refund is required if 14 days have passed since the download or purchase. It depends on the ACL violation as "inviting expression".

Sony Europe also told one in four that it doesn't need to be refunded unless the game developer approves it, and told another consumer that refunds will be PlayStation virtual currencies instead of cash. ..

ACCC Chair Rod Sims said, "Consumer Assurance rights do not expire after digital products have been downloaded and will not expire after 14 days or any date claimed by game stores or developers." Make a statement. Regarding the refund method, he said, "Unless the consumer chooses a store credit (a money or a shopping voucher that can be used only at that store), it must be done by cash or remittance", and Sony Europe's explanation was false. ..

The issue of refunds has often been raised with regard to selling games for download. For example, the German authorities take legal action against the Nintendo eShop saying "Cancellation and refund of pre-order purchase are not possible"It was also reported..

However, if appropriate measures are taken to deal with such situations, it should be an opportunity to increase confidence in game platform companies. The ACCC has announced that Sony Europe has accepted legal liability, but I would like to keep an eye on future responses.


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