What is the pandemic seen by the CEO of Slack, a chat app that has exploded users with the new coronavirus?


What is the pandemic seen by the CEO of Slack, a chat app that has exploded users with the new coronavirus?

While the new coronavirus is rampant worldwide, a business chat app “SlackIs attracting attention as a communication tool while working from home.As of March 25, 2020, the number of simultaneous users has reached 12.5 million, and the cumulative usage time per weekday exceeds 1 billion minutes.RevealedDid. Stewart Butterfield, CEO of Slack, posted nearly 40 posts on Twitter on March 26 alone. In a series of tweets, the state of the new coronavirus changing the world in half a month is clearly described from the perspective of a single businessman.

Slack CEO Stewart Butterfield shares updated business metrics during tweetstorm on impact of COVID-19 | The Official Slack Blog

Butterfield, CEO of Slack, wrote on Twitter on March 26, "Introducing a brief self-introduction. I am a single person and a household, and millions of people whose work and health are at risk. I am deeply worried about the people, and I am also the CEO of a company, so I will tweet about the company, money, markets, customers, profits, guidance, etc. " I spelled my days.

Here's what Butterfield posted from March 2 to 13.

◆ First week of March

March 2 (Monday): Less than 100 new coronavirus infection cases reported in the United States, but the situation is invisible. Last weekend, we closed our offices in Tokyo and Osaka, placed restrictions on business travel, and canceled our annual Sales Global Offsite event for 800 people.

The Chief Technology Officer of the world's largest asset manager said, “ We have entered into a full contract with Slack, '' and “ this is one of the largest transactions before regulatory policy due to concerns about the new coronavirus. '' An email has arrived. I see this for the first time.

March 3 (Tue): Announced that “arbitrary telecommuting” will be implemented at all locations around the world. Other companies are starting or considering telecommuting as well. In particular, Japan, South Korea and Italy have seen a rapid increase in Slack registrations.

March 4 (Wed): The situation is changing rapidly. Created support for workplaces facing a sudden shift to remote work, and started offering free live consultation on a one-on-one basis. To meet growing demand, newWebinarI made a program

March 5 (Thursday): Recruitment, budget, targets, prospects, etc. for this term were reviewed and approved by the Board of Directors. I was confident that I received feedback on opinions and guidance prepared for the next financial results briefing. I didn't know at this time, but for most people this was the last face-to-face meeting.

On the same day, a San Francisco employee said,American Centers for Disease Control and Prevention (CDC)Received a report that there was a possibility of exposure to the new coronavirus ", the company closed the next day and conducted thorough disinfection over the weekend. Employees have no symptoms and are self-isolated. Thankfully, it turned out that this employee was safe.

The policy discussion on that day was heated. With 200 case reports in the United States, the news is only getting worse. Executives discussed the implications of closing the global office, worked with other leaders and began to make preliminary plans. Now it's like another world.

March 6 (Fri): I called the company and said, "I strongly recommend that all employees work from home." There is a lot to do. When I contacted the employee the following afternoon, there were 400 case reports in the United States.

◆ The second week of March

March 9 (Mon): Economic indicatorsS & P 500Fell 7% and trading stopped six minutes after the stock market opened. In the marketCircuit breakerEveryone knew that was built. Also called fear indexVIX indicatorIs the value since October 2008. Suddenly, the macroeconomic environment became dizzyingly uncertain.

On his way to New York with the Chief Financial Officer (CFO), Investor Relations and Public Relations, he reorganized the Group and revised its action plan and guidance. A taxi driver from the airport told him that his job was cut in half, late payment of rent was delayed, and that the brother who worked at the hotel was fired along with half of the other staff. He gave me Dark clouds are hanging.

March 10 (Tue): The impact of increasing demand for Slack has become noticeable. On March 10, 1597 days after the number of simultaneous users reached 1 million in October 2015, it was found that the number of simultaneous users exceeded 10 million.

The stock market has been rebounding in the morning, but there is also a lot of noise. By around March 10, 2020, the Returning team, an internal indicator that measures the strength and progress of newly created work teams, had increased by more than 120% in Italy, 34% in Japan and 33% in Korea .

March 11 (Wed): A preparatory meeting for media interviews and financial results briefing was held. WHO is a pandemic (?)Officially announcedHowever, a further 5% drop in key stock indices confirmed the entry into the bear market.

I had a light meal with my friend on the way home, but this was the last meal out. After that, many things happened in quick succession.Tom Hanks and Rita WilsonWas diagnosed with a new type of coronavirus infection,NBASuspended the season, President Trump announced restrictions on travel to other countries, and futures trading fell cheaper.

After 10 pm we had a discussion with the CFO, General Counsel (GC) and IR Vice President. Within an hour, the wording of the material changed from "No more conservative action than this 24-hour activity" to "Need to adjust guidance again." You will have heard the same thing dozens of times in 24 hours.

March 12 (Thursday): This was the closing date of the company. Key stock indices have plummeted again. The daily volatility of the stock price exceeds 10%New NormalStock prices are up and down the chart. In San Francisco, schools are announced to be shut down entirely. This is correct, but it is also a big deal for parents working from home.

The whole company is booming and moving fast. All hands-on efforts have taken place as old customers are accelerating their plans to launch new businesses and the creation of new teams continues to increase. However, I also feel anxiety is growing.

I lost my sense of reality while waiting for the financial statements to be printed and the earnings report to begin in the afternoon. This was the third public account settlement. The graph of the income and expenditure, which was a point in the first settlement, became a line the second time, and this time I drew a curve. This is what happens in the real world, but it's crazy.

Although millions of people are facing death, it is impossible for ordinary CEOs to say that “ the world situation is a big tailwind for business '', and it is impossible to guess the future Was.

Looking back, things seemed to be working. Full year revenues were up 57%, fourth quarter revenues were up 49% and revenue was up 47%. Demand has also increased significantly. On the other hand, many large companies will certainly keep spending down, efficient corporate communications are closed, salespeople are unable to travel and face-to-face meetings for training programs. In Also, while there is an ever-growing number of paid members that we have never seen before, there are many companies that have been forced to go out of business.

March 13 (Fri): The news is getting worse and worse. The pandemic spread further to France and Spain, and in the United States city lockdowns began. I feel the adrenaline for the first two weeks is starting to run out. I still feel great at helping people, and I feel that our work is purely an opportunity to help people. At the same time, we are trapped inside the house, and many are frightened.

…… So far, a translation of what Butterfield has experienced in the last two weeks. Butterfield concludes, "If you are at the forefront of fighting the new coronavirus (COVID-19), we'll do everything we can. I would like to contact you at(email protected)"is. We are deeply grateful for what you do, '' said a series of posts from a difficult position as the CEO of a company that is growing fast in a crisis. It's over.

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